Western Union is discontinuing Western Union Digital Bank, and every account will be closed two months after the holder receives an individual closure notice. The linked debit card stops working on that date.
The notice appears on Western Union’s Digital Bank pages for Poland and Romania. “After careful consideration, we have decided to discontinue Western Union Digital Bank,” the company says, attributing the decision to a routine review of its products and services.
The service gave customers a local current account with an IBAN, an interest-bearing savings account and a Visa Platinum debit card in Germany, Romania, Italy and Poland. Anyone using that IBAN for a salary, pension, benefit payment, direct debit or subscription has to move those arrangements to another bank before the closure date. Western Union’s money transfer business is not affected, and the company says customers can keep sending money through westernunion.com and the main Western Union app under separate terms.
What Digital Bank customers have to do before their closure date
Western Union asks account holders to withdraw or transfer any remaining balance, contact anyone who pays into the account with alternative bank details, download statements and transaction records, and cancel any Premium subscription. Customers who prefer not to wait can close the account early in the app under Profile, then Close account.
After closure, payments sent to the old IBAN may be rejected or returned to the sender. Money still sitting in the account will be handled under applicable law and the general terms and conditions of Western Union International Bank GmbH, the Vienna entity that holds the licence. Western Union says customers get a confirmation once the account is closed.
From a 2021 pilot to four markets on an Austrian licence
Western Union announced the digital banking pilot in November 2021, naming Germany and Romania as the first markets and Western Union International Bank in Vienna as the operator. The app launched in 2022 as WU+ with a Visa debit card and a multi-currency account, running on Mambu’s cloud core banking platform. Poland and Italy followed. The product later took the Western Union Digital Banking name.
The bank holds a credit institution licence from Austria’s Financial Market Authority, with the German branch supervised by BaFin and the Italian branch by the Bank of Italy, according to its pre-contractual disclosures. Deposits are covered by the Austrian deposit protection scheme.
The product paperwork was current until recently. The German disclosure pack is dated February 2026, the Italian information sheets use the same date, and Western Union’s Romanian site still advertises a free physical debit card offer valid until December 31, 2026.
What Western Union has been funding instead
Western Union reported first-quarter 2026 GAAP earnings of $0.20 per share, down from $0.36 a year earlier, with adjusted earnings of $0.25 against $0.41. Chief Executive Devin McGranahan pointed to the pending Intermex acquisition, the stablecoin launch and “continued investment in our digital channel.”
The company bought Eurochange in April 2025, agreed to buy Intermex for about $500 million in August 2025, acquired Mexican wallet provider Lana in March 2026 and Singtel’s Dash wallet in Singapore in April 2026. It launched the USDPT stablecoin on Solana on May 4, 2026 and this month launched Stablecard, a wallet and card built with Visa and Rain, in Argentina, Colombia, Mexico and the Philippines.
The dates Western Union has not published
There is no single shutdown date. Each customer’s two-month countdown starts from their own notice, so closure dates will be staggered across the four markets. Western Union has not said how many accounts are affected, has not published a final date for the app, and has not said what happens to the Austrian banking licence behind the product. The closure notice is the company’s only public statement so far.
Western Union reports second-quarter results on July 30, 2026.
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